Sales Support Specialist (Parsippany, NJ)

Posted 03/19/2015

Aqua Star (USA), Corp, a leading seafood company in North America, is looking for an energetic and detail-oriented Sales Support Specialist to join our growing Food Service department. This is an excellent opportunity to get in on the ground floor of a fast paced and dynamic industry. In this role, you will be responsible for the order management/fulfillment process, as well as having the opportunity to support tradeshows and product training's, and engage with the customers. 

Key Responsibilities

  • Responsible for order fulfillment, tracking, and ensuring timely delivery of customer orders

  • Perform stock transfers as required

  • Provide excellent customer service by identifying transportation and delivery problems and informing all necessary parties. Communicate with customers via phone and email

  • Monitor orders received from email, fax, and electronically

  • Prepare and ship customer samples according to specifications

  • Track samples sent out to all customers

  • Work closely with the sales team to answer questions and handle problems in a professional and expeditious manner

  • Participate as part of the domestic traffic department to arrange transportation of product as needed

  • Facilitate and process credit memos and accounts receivable adjustments

  • Maintain Point of Sale (POS) files

  • Prepare monthly sales reports and other regional, account, or product line reports as required

  • Distribute price lists and maintain pricing integrity as required

  • Tradeshow preparations and presentations. Some travel required

Experience & Skills

  • 2+ years’ experience in an administrative support role

  • Articulate and persuasive communicator

  • Intermediate with Microsoft applications, including Power Point

  • Ability to work at a faster than average pace while maintaining attention to detail

  • Outstanding customer focus with a “can do” service attitude

  • Ability to work in a team environment and to always stay pleasant while under stress

  • Seafood experience is helpful, but a willingness to learn in-depth information on our products is required

  • Ability to lift 30 pounds

  • College education preferred

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